shopping policy

Thank you for shopping at Shuaalnoor.com! This Shipping Policy explains how we process, handle, and deliver your hardware and tool orders. By placing an order on our website, you agree to the terms described below.

1. Order Processing Time

Orders are typically processed within 2–4 business days after your payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
If there is a delay in processing due to high order volume, product weight, or other factors, we will notify you by email.

2. Shipping Time and Estimated Delivery

Once your order is shipped, you will receive an email notification with a tracking number.
Estimated delivery times vary by destination and product size:

United States, Canada, Europe: 8–15 business days
Middle East, Asia: 5–12 business days
South America, Africa: 15–25 business days

Please note that delivery times may be affected by customs inspection, public holidays, or courier delays, especially for bulky hardware items.

3. Shipping Methods

We cooperate with reliable international logistics providers, including DHL, FedEx, Aramex, YunExpress, and local courier services.
The shipping method is automatically selected based on destination, weight, and delivery speed to ensure efficiency and safety of heavy or fragile items.

4. Shipping Fees

We offer free standard shipping for most small or medium-sized orders.
Additional shipping fees may apply for oversized, heavy, or expedited shipments. All charges will be clearly displayed at checkout before payment.

5. Tracking Your Order

You can track your shipment using the tracking number provided in your confirmation email.
If you do not receive a tracking number within 5 business days of placing your order, please contact us at shuaalnoorbuilding@gmail.com.

6. Customs Duties and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country.
These charges are the customer’s responsibility and are not included in the product price or shipping cost.
Shuaalnoor.com is not responsible for any delays or fees caused by customs clearance procedures.

7. Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us for assistance.
If your order is lost in transit, damaged upon arrival, or delayed excessively, please email shuaalnoorbuilding@gmail.com — we will investigate and provide one of the following solutions:
- Replacement shipment
- Partial compensation
- Full refund (depending on the situation)
If your package shows “delivered” but you did not receive it, please check with your local courier and neighbors first. If the package is still not found, contact us immediately for further support.

8. Wrong Address or Returned Packages

Customers are responsible for providing an accurate shipping address.
If a package is returned due to an incorrect or incomplete address, we can:
- Reship the order after receiving the correct address (additional shipping fees may apply), or
- Issue a refund minus the original shipping cost.

9. Order Cancellation Before Shipment

You may cancel your order before it has been shipped by contacting shuaalnoorbuilding@gmail.com.
Once the order has been dispatched, it cannot be canceled and must follow our Return & Refund Policy.

10. Contact Us

If you have any questions about your shipment or delivery, please contact our customer service team:

Email: shuaalnoorbuilding@gmail.com
Response Time: Within 24 hours

Shuaalnoor.com — Reliable delivery for durable hardware and tools, shipped safely to your doorstep.