Website: https://shuaalnoor.com
Email: shuaalnoorbuilding@gmail.com
Thank you for shopping at Shuaalnoor.com! This Shipping Policy explains how we process, handle, and deliver your hardware orders. By placing an order on our website, you agree to the terms described below.
1. Order Processing Time
- Orders are typically processed within 2–4 business days after your payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next working day.
- If processing is delayed due to inventory, product weight, or other factors, we will notify you via email.
2. Shipping Time and Estimated Delivery
- Once your order has been shipped, you will receive an email notification with a tracking number.
- Estimated delivery times vary depending on your location and the size/weight of your hardware products:
- United States, Canada, Europe: 8–15 business days
- Asia, Middle East: 5–12 business days
- South America, Africa: 15–25 business days
- Heavy or bulk hardware items may require longer transit times or special handling.
3. Shipping Methods
- We work with trusted logistics partners such as DHL, FedEx, Aramex, 4PX, and local carriers depending on the destination and product weight.
- The best shipping method will be automatically selected for efficient and reliable delivery.
4. Shipping Fees
- We offer free standard shipping on most lightweight hardware orders.
- Heavier or oversized items may incur additional shipping fees, clearly displayed at checkout before payment.
5. Tracking Your Order
- You can track your shipment using the tracking number provided in your confirmation email.
- If you do not receive a tracking number within 5 business days, please contact us at shuaalnoorbuilding@gmail.com.
6. Customs Duties and Taxes
- International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.
- These charges are the customer’s responsibility and are not included in our product prices or shipping rates.
- Shuaalnoor.com is not responsible for delays or charges arising from customs clearance.
7. Delivery Issues
- If your order does not arrive within the estimated delivery window, please contact us for assistance.
- If your order is lost, damaged, or excessively delayed, please email shuaalnoorbuilding@gmail.com. We will investigate and offer one of the following solutions:
- Replacement shipment
- Partial compensation
- Full refund (depending on the situation)
- If your tracking shows “delivered” but you haven’t received your package, please check with your local courier or neighbors before contacting us.
8. Wrong Address or Returned Packages
- Customers are responsible for providing a complete and accurate shipping address.
- If a shipment is returned due to an incorrect address or failed delivery attempt, we can:
- Reship the order once the correct address is provided (additional fees may apply), or
- Issue a refund minus the original shipping cost.
9. Order Cancellation Before Shipment
- You may cancel your order before it has been shipped by contacting shuaalnoorbuilding@gmail.com.
- Once dispatched, the order cannot be canceled and will fall under our Return & Refund Policy.
10. Contact Us
If you have questions about shipping or delivery, please contact our support team:
Email: shuaalnoorbuilding@gmail.com
Response Time: Within 24 hours
Shuaalnoor.com — Reliable shipping for durable hardware products, delivered safely to your door.