Frequently Asked Questions (FAQ)

E-mail: shuaalnoorbuilding@gmail.com

Response Time: Within 24 hours

Welcome to the Shuaalnoor FAQ page! Here you’ll find answers to the most common questions about our hardware products, orders, shipping, and warranty. If you still need help, please feel free to contact us via email — our support team is always ready to assist you.

1. About Products

Q: What kind of products do you sell?
A: Shuaalnoor offers a wide range of hardware products including hand tools, power tools, fasteners, construction supplies, and electrical accessories suitable for both professional and home use.
Q: Are your tools durable and reliable?
A: Yes. We source our tools from trusted manufacturers and ensure all items meet international quality standards for durability and safety.
Q: Do you provide installation or usage guidance?
A: Each product page includes detailed specifications and usage instructions. For complex tools, you may also find downloadable manuals or video tutorials.

2. Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All payments are securely processed through encrypted gateways.
Q: Can I modify or cancel my order after placing it?
A: Orders can be canceled or modified only before shipment. Please contact us as soon as possible at shuaalnoorbuilding@gmail.com.
Q: Is my payment information safe?
A: Absolutely. We use SSL encryption and verified payment processors that comply with PCI DSS security standards. We never store your card data.

3. Shipping & Delivery

Q: How long will delivery take?
A: Orders are usually shipped within 72 hours after payment confirmation. Delivery typically takes 10–15 business days depending on your location and the size of the items.
Q: How can I track my order?
A: Once shipped, you’ll receive an email with your tracking number and link so you can monitor your package in real time.
Q: My package is delayed — what should I do?
A: Please contact us if your order hasn’t arrived within the expected timeframe. We’ll check with the carrier and offer a suitable solution such as replacement or refund.
Q: Do you ship internationally?
A: Yes, we deliver to most countries worldwide. Shipping costs and times vary depending on your region.

4. Returns, Refunds & Warranty

Q: What is your return policy?
A: You can request a return within 30 days if there are quality issues, or within 3 days if you’re unsatisfied with the product (unused and in original packaging). See our Return & Refund Policy for details.
Q: Who pays for return shipping?
A: If the product is defective or damaged, we cover the return cost. For other reasons, customers are responsible for the return shipping fee.
Q: How long does it take to get a refund?
A: Refunds are processed within 1 business day after we receive and inspect the returned item. Depending on your payment provider, the amount will appear in your account within 1–7 business days.
Q: Do your products come with a warranty?
A: Yes. Most of our tools include a manufacturer warranty covering defects in materials or workmanship. Please check individual product pages for warranty details.

5. Account & Support

Q: Do I need to create an account to place an order?
A: You can order as a guest, but we recommend creating an account to track your orders, manage warranties, and receive exclusive offers.
Q: I forgot my password. What should I do?
A: Click “Forgot Password” on the login page and follow the instructions to reset your password.
Q: How can I contact customer service?
A: Simply email us at shuaalnoorbuilding@gmail.com. Our team will respond within 24 hours.

6. Bulk Orders & Partnerships

Q: Do you offer wholesale or bulk pricing?
A: Yes. We welcome bulk and B2B inquiries for hardware supply. Please contact shuaalnoorbuilding@gmail.com for quotations and partnership details.
Q: Can I get a custom quote for large projects?
A: Of course. Provide your item list and quantity, and our sales team will prepare a tailored offer for your needs.

7. Safety & Product Use

Q: Are your power tools safe to use?
A: All our power tools comply with international safety standards. Always read the user manual before operating and use appropriate safety gear.
Q: Do you sell replacement parts or accessories?
A: Yes, we stock a wide range of replacement parts and compatible accessories for most products.

Didn’t find what you were looking for?
Contact our support team — we’re here to help you every step of the way.