User agreement

Welcome to Shuaalnoor (“we,” “us,” or “our”). This User Agreement (“Agreement”) governs your access to and use of our website and services. By visiting or making a purchase from Shuaalnoor, you agree to comply with and be bound by this Agreement.

If you do not agree with these terms, please do not use our website.

1. General Terms

This website is operated by Shuaalnoor. Throughout the site, the terms “we,” “us,” and “our” refer to Shuaalnoor.
We reserve the right to update, modify, or replace any part of this Agreement at any time. Updates will be effective upon posting on this page.
By continuing to use our website after any changes are posted, you accept those changes.

2. Eligibility

You must be at least 18 years old to use our website or place an order.
If you are under 18, you may use the website only under the supervision of a parent or legal guardian.

3. Account Registration

To place an order or access certain services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately at shuaalnoorbuilding@gmail.com if you suspect unauthorized use of your account.

4. Orders and Payments

All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraudulent activity.
Payment must be completed before order processing. We accept major international payment methods as listed at checkout.
All prices are displayed in AED unless otherwise stated.

5. Shipping and Delivery

We ship within 72 hours after your payment is confirmed.
Estimated delivery time is 10–15 business days, depending on the destination and the type of hardware product ordered.
Actual delivery time may vary due to customs clearance, local logistics, or unforeseen delays.
Full details of our shipping policy are available in our Shipping & Return Policy.

6. Returns, Refunds, and Exchanges

We offer a 30-day quality guarantee on all hardware products and accept returns under the conditions outlined in our Return and Refund Policy.
Please refer to our full Return and Refund Policy for detailed procedures and eligibility.

7. Product Information

We make every effort to ensure product descriptions, images, and specifications are accurate. However, slight variations in size, color, or appearance may occur due to manufacturing tolerances or lighting conditions in images.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

8. Intellectual Property

All content on Shuaalnoor—including text, graphics, logos, product images, videos, and software—is the property of Shuaalnoor or its licensors.
You may not reproduce, distribute, modify, or otherwise use any content from our website without our prior written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Shuaalnoor shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
We are not responsible for losses caused by events beyond our reasonable control, such as shipping delays, customs procedures, or third-party service failures.

10. Privacy Protection

Your privacy is extremely important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Dispute Resolution

We encourage friendly negotiation for any disputes. You may contact us via email at shuaalnoorbuilding@gmail.com to resolve issues directly.
If an amicable resolution cannot be reached, disputes shall be submitted to a third-party payment provider or bank as an independent arbitrator, whose judgment we will fully recognize.
You agree to keep transaction records as evidence in the event of a dispute.

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws applicable in your local jurisdiction of purchase.
You agree that any claim or dispute arising out of this Agreement shall be resolved through negotiation or third-party mediation, as described above.

13. Contact Information

If you have any questions about this User Agreement or any part of our service, please contact us:

Email: shuaalnoorbuilding@gmail.com
Response Time: Within 24 hours

By using this website, you acknowledge that you have read, understood, and agreed to this User Agreement.